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Evidence Guide: MSS407003 - Analyse process changes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407003 - Analyse process changes

What evidence can you provide to prove your understanding of each of the following citeria?

Analyse a change

  1. Identify changes which have occurred.
  2. Select a change or group of related changes to analyse.
  3. Determine the initiation of the selected change.
  4. Identify relevant metrics and predicted values for these metrics.
  5. Gather data for these metrics prior to the change.
  6. Gather data and information on the implementation of the change.
  7. Gather data for these metrics after the change.
  8. Survey all key metrics and identify anywhere variations may correlate with the change being analysed.
  9. Discuss results of change with key stakeholders and identify other possible (qualitative or quantitative) results of the change.
  10. Analyse this data to determine the results of the change.
Identify changes which have occurred.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select a change or group of related changes to analyse.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the initiation of the selected change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant metrics and predicted values for these metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather data for these metrics prior to the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather data and information on the implementation of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Gather data for these metrics after the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Survey all key metrics and identify anywhere variations may correlate with the change being analysed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss results of change with key stakeholders and identify other possible (qualitative or quantitative) results of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse this data to determine the results of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review results of change with stakeholders

  1. Identify trends over time in all relevant metrics.
  2. Analyse correlated metrics to determine causal relationship.
  3. Audit health, safety and environment (HSE) impacts as a result of the change.
  4. Present information in a form understandable by stakeholders.
  5. Discuss analysed information with relevant stakeholders.
  6. Modify information based on stakeholder input, as required.
  7. Develop a consensus view of the result of the change which is supported by the information available.
  8. Validate the consensus view with stakeholders.
Identify trends over time in all relevant metrics.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse correlated metrics to determine causal relationship.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Audit health, safety and environment (HSE) impacts as a result of the change.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Present information in a form understandable by stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss analysed information with relevant stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify information based on stakeholder input, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a consensus view of the result of the change which is supported by the information available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate the consensus view with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future improvements

  1. Discuss lessons learned from the change with stakeholders.
  2. Capture key knowledge in accordance with systems and procedures.
  3. Identify future improvements in collaboration with team members.
  4. Validate identified changes with stakeholders.
  5. Obtain sign-off from process/system owner.
  6. Start the process for implementing future improvements.
  7. Check that the planned improvements are occurring.
  8. Take action to sustain improvement by standardising.
Discuss lessons learned from the change with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Capture key knowledge in accordance with systems and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify future improvements in collaboration with team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate identified changes with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain sign-off from process/system owner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Start the process for implementing future improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the planned improvements are occurring.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action to sustain improvement by standardising.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse a change

1.1

Identify changes which have occurred.

1.2

Select a change or group of related changes to analyse.

1.3

Determine the initiation of the selected change.

1.4

Identify relevant metrics and predicted values for these metrics.

1.5

Gather data for these metrics prior to the change.

1.6

Gather data and information on the implementation of the change.

1.7

Gather data for these metrics after the change.

1.8

Survey all key metrics and identify anywhere variations may correlate with the change being analysed.

1.9

Discuss results of change with key stakeholders and identify other possible (qualitative or quantitative) results of the change.

1.10

Analyse this data to determine the results of the change.

2

Review results of change with stakeholders

2.1

Identify trends over time in all relevant metrics.

2.2

Analyse correlated metrics to determine causal relationship.

2.3

Audit health, safety and environment (HSE) impacts as a result of the change.

2.4

Present information in a form understandable by stakeholders.

2.5

Discuss analysed information with relevant stakeholders.

2.6

Modify information based on stakeholder input, as required.

2.7

Develop a consensus view of the result of the change which is supported by the information available.

2.8

Validate the consensus view with stakeholders.

3

Identify future improvements

3.1

Discuss lessons learned from the change with stakeholders.

3.2

Capture key knowledge in accordance with systems and procedures.

3.3

Identify future improvements in collaboration with team members.

3.4

Validate identified changes with stakeholders.

3.5

Obtain sign-off from process/system owner.

3.6

Start the process for implementing future improvements.

3.7

Check that the planned improvements are occurring.

3.8

Take action to sustain improvement by standardising.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Analyse a change

1.1

Identify changes which have occurred.

1.2

Select a change or group of related changes to analyse.

1.3

Determine the initiation of the selected change.

1.4

Identify relevant metrics and predicted values for these metrics.

1.5

Gather data for these metrics prior to the change.

1.6

Gather data and information on the implementation of the change.

1.7

Gather data for these metrics after the change.

1.8

Survey all key metrics and identify anywhere variations may correlate with the change being analysed.

1.9

Discuss results of change with key stakeholders and identify other possible (qualitative or quantitative) results of the change.

1.10

Analyse this data to determine the results of the change.

2

Review results of change with stakeholders

2.1

Identify trends over time in all relevant metrics.

2.2

Analyse correlated metrics to determine causal relationship.

2.3

Audit health, safety and environment (HSE) impacts as a result of the change.

2.4

Present information in a form understandable by stakeholders.

2.5

Discuss analysed information with relevant stakeholders.

2.6

Modify information based on stakeholder input, as required.

2.7

Develop a consensus view of the result of the change which is supported by the information available.

2.8

Validate the consensus view with stakeholders.

3

Identify future improvements

3.1

Discuss lessons learned from the change with stakeholders.

3.2

Capture key knowledge in accordance with systems and procedures.

3.3

Identify future improvements in collaboration with team members.

3.4

Validate identified changes with stakeholders.

3.5

Obtain sign-off from process/system owner.

3.6

Start the process for implementing future improvements.

3.7

Check that the planned improvements are occurring.

3.8

Take action to sustain improvement by standardising.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to quantitatively analyse one (1) or more changes and to:

analyse the change

review the results of the change

identify improvements to be made.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to analyse a change, including knowledge of:

methods of determining the impact of a change using quantitative analysis of process data, including advanced statistical/mathematical analysis and basic qualitative techniques

organisation metrics, particularly those related to the change

sources of data (actual and possible) within the organisation and the value stream

range of typical metrics, their applications and limitations

trends, correlation and causation.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Change includes one or more of:

plant, operations, products, procedures or practice

continuous improvement (or an improvement event/project) or implementing new products, technology or systems

intended to make an improvement or to implement new products, technology or systems.

Presentation of information may occur in one or more formats:

in appropriate visual forms (e.g. graphs, charts and noticeboards

verbally or other forms able to be understood and used by stakeholders.

Stakeholders include one or more of:

work team members

value stream members

managers.

Results of change include one or more of:

an initial improvement followed by a return to previous performance

continued improvement

continued detriment or other variations over time.

Improvements include one or more of:

changes to operations, process, plant, procedures or practice

changes to ensure positive benefits are maintained.

Sustaining improvement include one or more of:

standard procedures and work instructions

standard practice

other relevant documents and practices.

Team leader includes one or more of:

a person with a formal, permanent role

a person with an ad hoc role in facilitating the function of a team in a workplace.